PORTADOR SOS Legal
Service terms for PORTADOR SOS, PORTADOR EXPRESS, PORTADOR BLACK, and PORTADOR GLOBAL logistics services.
Effective 2026
By requesting, booking, paying for, or using PORTADOR services, the customer agrees to these Terms & Conditions. PORTADOR Logistics Pvt. Ltd. provides operations-led, time-critical air logistics coordination under the PORTADOR SOS brand and related service lines.
PORTADOR services are structured as follows.
The customer must provide complete and accurate shipment details, lawful ownership or authority to ship, accurate declared value, correct addresses, consignee details, documents, permits, invoices, MSDS or declarations where applicable, and timely payment. The customer must also ensure cargo readiness and receiver availability.
Customers must not ship prohibited goods. Restricted, dangerous, battery, regulated, high-value, fragile, perishable, medical, or temperature-sensitive cargo must be declared before booking and may be refused if route, documentation, packing, compliance, or airline acceptance is not suitable.
The shipper is responsible for suitable packaging unless PORTADOR expressly agrees to provide packing support. Inadequate, unsafe, leaking, weak, mislabelled, or non-compliant packaging may result in refusal, delay, damage, return, or cancellation.
PORTADOR's liability, if any, is limited to the terms agreed for the shipment and applicable law. PORTADOR is not liable for indirect, consequential, special, business, production, profit, reputation, travel, tender, or opportunity losses. PORTADOR is not liable for delays or losses caused by incorrect declaration, prohibited goods, regulatory action, airline refusal, weather, traffic, security checks, force majeure, airport restrictions, customs issues, consignee unavailability, or third-party operational constraints.
If a flight is cancelled, delayed, rerouted, offloaded, or impacted by airline, airport, weather, security, or operational reasons, the estimated TAT will be recalculated accordingly and delay claims will not be entertained.
Charges must be paid as agreed before, during, or after service based on the booking terms. Additional charges may apply for reattempts, waiting, cancellation, storage, return, duties, taxes, terminal charges, airline charges, documentation, special handling, or route changes.
Cancellation requests are handled under the Booking & Refund Policy. Refunds, if any, depend on the stage of operational work and costs already incurred.
These Terms & Conditions are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of competent courts at New Delhi, India.
For service questions, contact growth@portador.in, call +91 9403892974, or write to Innov8, Okhla Industrial Estate Phase 3, New Delhi 110020, India.
