PORTADOR SOS Legal
Service terms for PORTADOR SOS, PORTADOR EXPRESS, PORTADOR BLACK, and PORTADOR GLOBAL logistics services.
Effective 18 October 2026 · FY 2026–27 (1 April 2026–31 March 2027)
By requesting, booking, paying for, or using PORTADOR services, the customer agrees to these Terms & Conditions. PORTADOR Logistics Pvt. Ltd. provides operations-led, time-critical air logistics coordination under the PORTADOR SOS brand and related service lines.
PORTADOR services are structured as follows.
The customer must provide complete and accurate shipment details, lawful ownership or authority to ship, accurate declared value, correct addresses, consignee details, documents, permits, invoices, MSDS or declarations where applicable, and timely payment. The customer must also ensure cargo readiness and receiver availability.
Customers must not ship prohibited goods. Restricted, dangerous, battery, regulated, high-value, fragile, perishable, medical, or temperature-sensitive cargo must be declared before booking and may be refused if route, documentation, packing, compliance, or airline acceptance is not suitable.
The shipper is responsible for suitable packaging unless PORTADOR expressly agrees to provide packing support. Inadequate, unsafe, leaking, weak, mislabelled, or non-compliant packaging may result in refusal, delay, damage, return, or cancellation.
To the extent permitted by applicable law, PORTADOR's aggregate standard liability for proven direct physical loss, damage or shortage is limited to the lower of the proven actual value of the affected goods or ₹2,500 per consignment under one AWB, LR or docket, across all pieces, events and claims; multiple references for the same consignment do not multiply the limit. No higher claim is accepted under standard liability. Declaring an invoice value or paying freight does not create higher cover. A higher limit applies only under a supported carrier-risk arrangement specifically requested by the shipper, accepted in writing by PORTADOR and the supporting carrier, and paid for at the time of booking, with the covered value, limit, exclusions and conditions recorded. Separate insurance is governed by the insurer's policy and does not itself increase PORTADOR's contractual liability. To the extent permitted by law, PORTADOR excludes delay compensation, indirect or consequential loss, loss of profit, business interruption, loss of opportunity and similar claims. To the extent permitted by applicable law, consequential or indirect losses arising from any delay are not covered or accepted, including loss of profit, business interruption, missed connections, contractual penalties, loss of opportunity and similar losses. Any admissible liability remains subject to the Liability clause, its aggregate limits, exclusions and documented supported carrier-risk terms; a delay does not create additional or separate compensation above those limits. Mandatory statutory rights remain unaffected. Nothing excludes or restricts liability or remedies that cannot lawfully be excluded, including applicable mandatory carriage and consumer-protection rights. Subject to mandatory statutory jurisdiction, courts at Delhi shall have exclusive jurisdiction.
If a flight is cancelled, delayed, rerouted, offloaded, or impacted by airline, airport, weather, security, or operational reasons, the estimated TAT will be recalculated accordingly. Delay compensation is excluded to the extent permitted by law; mandatory statutory remedies and any expressly accepted written service remedy remain unaffected. To the extent permitted by applicable law, consequential or indirect losses arising from any delay are not covered or accepted, including loss of profit, business interruption, missed connections, contractual penalties, loss of opportunity and similar losses. Any admissible liability remains subject to the Liability clause, its aggregate limits, exclusions and documented supported carrier-risk terms; a delay does not create additional or separate compensation above those limits. Mandatory statutory rights remain unaffected.
Charges must be paid as agreed before, during, or after service based on the booking terms. Additional charges may apply for reattempts, waiting, cancellation, storage, return, duties, taxes, terminal charges, airline charges, documentation, special handling, or route changes.
The Booking & Refund Policy applies: after payment and pickup-vehicle booking by PORTADOR or its appointed third party, customer cancellation before collection qualifies for a 50% refund; after physical collection there is no cancellation refund. Claims are assessed separately under that policy and applicable law.
These Terms & Conditions are governed by the laws of India. Subject to mandatory statutory jurisdiction, courts at Delhi shall have exclusive jurisdiction.
For service questions, contact growth@portador.in, call +91 9403892974, or write to Innov8, Okhla Industrial Estate Phase 3, New Delhi 110020, India.
