Security Notice
Fraud & Brand Impersonation Advisory
Guidance for customers who receive suspicious messages, booking or payment requests, spam, or other communications using the PORTADOR name or identity.
PORTADOR Logistics Private Limited has received reports of unauthorized persons using the PORTADOR name or identity to send spam, unsolicited or inappropriate messages, fake booking/payment communications, or other communications that do not originate from PORTADOR or are not authorized by PORTADOR.
PORTADOR does not request shipment payments to personal bank accounts. Verify unexpected payment instructions through the official contact details published on this website.
Official verification
Verify before you respond or pay
If a communication appears unusual, stop and verify it independently using the contact details published on this website. Do not rely only on a phone number, email address, payment link, or profile supplied in the suspicious message.
Customer safety
What to do with a suspicious communication
Verify independently
Confirm unexpected booking, shipment, or payment communications through PORTADOR's official website, phone number, email, or contact page.
Protect credentials
Never share OTPs, passwords, PINs, card credentials, or online banking credentials in response to an unexpected or unverified request.
Confirm payment requests
Verify the purpose, recipient, and payment instructions through an official PORTADOR channel before making payment.
Preserve evidence
Keep screenshots, message timestamps, sender profiles, phone numbers, email addresses, links, and payment details where impersonation is suspected.
Report suspected impersonation
Send the preserved details to an official PORTADOR contact channel. Remove passwords, OTPs, PINs, full card details, and complete banking credentials from any evidence you share.
Direct answers
Fraud & brand impersonation questions
How can I verify a message claiming to be from PORTADOR?
Verify the communication through the official contact details published on portador.in. Call +91 9403892974, email growth@portador.in, or use the official contact page before sharing information or making a payment.
What should I do if I receive a suspicious booking or payment request?
Pause the conversation and do not make payment until the request has been verified through an official PORTADOR channel. Preserve the message, sender details, phone number, payment information, and relevant screenshots.
Should I share an OTP, password, or banking credential to verify a PORTADOR shipment?
No. Do not share OTPs, passwords, PINs, card credentials, or online banking credentials in response to an unexpected or unverified communication.
How should I report suspected PORTADOR impersonation?
Report the communication through PORTADOR's official channels at growth@portador.in or +91 9403892974. Include screenshots and sender details, but remove passwords, OTPs, and complete banking credentials before sending evidence.
Does this advisory identify or accuse a specific person or organization?
No. This advisory is general customer-safety guidance about unauthorized use of the PORTADOR name or identity and does not identify or accuse any specific individual or entity.
Need to verify a PORTADOR communication?
Contact PORTADOR using the official details published on this website before responding, sharing information, or making payment.