Information we collect
PORTADOR SOS may collect information needed to check, quote, coordinate, support, and complete time-critical logistics requests.
- Name, company name, phone number, email address, billing information, and communication details.
- Shipment origin, destination, pickup address, delivery address, consignee details, cargo description, weight, dimensions, declared value, documents, and special handling information.
- WhatsApp, phone, email, form, and website interaction details related to shipment support.
- Device, browser, analytics, cookie, and website usage information where applicable.
How we use information
Information is used for operations-led logistics coordination and customer support.
- To respond to enquiries, prepare quotes, check availability, and coordinate urgent movement.
- To verify shipment information, documentation, compliance requirements, pickup, airport support, and destination coordination.
- To communicate service updates, exceptions, payment information, operational instructions, and support responses.
- To improve website quality, customer experience, fraud prevention, safety, compliance, and internal operations.
Information sharing
PORTADOR SOS may share relevant information with operational partners only where needed for service coordination, legal compliance, safety, or support.
- Airline, airport, terminal, pickup, delivery, documentation, payment, technology, and customer support partners.
- Government, regulatory, security, law enforcement, customs, or judicial authorities where required by law.
- Professional advisers or service providers under appropriate confidentiality and security obligations.
Data security
PORTADOR SOS uses reasonable administrative, technical, and operational safeguards to protect information. No digital transmission or storage method is completely risk-free, and customers should avoid sharing unnecessary sensitive information unless required for shipment review.
Consent and updates
By using PORTADOR SOS services or sharing shipment details, you consent to this Privacy Policy. We may update this policy from time to time. Updated versions will be posted on the website with the latest effective period.
Contact
For privacy questions, contact growth@portador.in or call +91 9403892974.
