PORTADOR – Frequently Asked Questions
1. What services does PORTADOR offer?
Yes, PORTADOR offers a complete range of logistics solutions designed for speed, reliability, and flexibility:
PORTADOR SOS – 10-hour / Same-day delivery (time-critical shipments)
PORTADOR EXPRESS – Next / Second business day delivery
PORTADOR DEFERRED – Affordable air cargo option
PORTADOR GLOBAL EXPRESS – International courier to 190+ countries
PORTADOR EXCESS – Door-to-door excess baggage delivery (Domestic & International)
Reverse Pickup Services – Easy return solutions for businesses and individuals
Warehousing & Fulfilment – Storage, distribution, and stock management
Personal Goods Shipping – Household or personal items delivered with care
Import Shipments – Hassle-free import cargo solutions with end-to-end support
Customized Logistics – Tailor-made logistics solutions for businesses of all sizes
Perishables Logistics – Safe and temperature-controlled handling of perishable goods
High-Value Goods Logistics – Secured transit with additional risk coverage for sensitive or high-value cargo
2. How is volumetric weight calculated?
Volumetric (dimensional) weight is calculated using the following formulas:
Air Cargo: (Length × Width × Height in cm) ÷ 5000
Surface/Train Cargo: (Length × Width × Height in cm) ÷ 4000
👉 The chargeable weight is whichever is higher between actual weight and volumetric weight.
3. Is an E-Way Bill mandatory?
Yes ✅. As per GST regulations:
For all commercial shipments above ₹50,000, a valid E-Way Bill is mandatory.
For B2B shipments, the consignor must provide a valid E-Way Bill.
👉 PORTADOR can assist you in generating an E-Way Bill if required.
4. What is PORTADOR’s liability in case of damage or loss?
Yes, PORTADOR provides liability coverage under the following:
Default maximum liability is ₹500 per docket unless higher value is declared and additional premium is paid.
Liability is limited to the declared value or invoice value, whichever is lower.
For sensitive or high-value shipments, we recommend opting for Carrier Risk / FOV coverage.
5. What’s the difference between Own Risk and Carrier Risk?
Own Risk (Default) – Yes, this is the lower-cost option, but the shipper bears responsibility for any damage or loss. No compensation is provided.
Carrier Risk – Yes, this provides peace of mind, as PORTADOR covers transit risk up to declared value limits. Premium applies (5% of invoice value).
6. What items are not accepted?
No ❌, PORTADOR does not accept:
Liquids, flammable or hazardous goods
High-value items (currency, jewelry, precious metals)
Standalone batteries, power banks, or fuel cells
Passports, licenses, and other legal documents
Narcotics, prohibited drugs, pornography
Firearms, ammunition, explosives
Live animals or plants
👉 Please check our Prohibited Items page for a detailed list (as per IATA, DGCA, Airline & Indian regulations).
7. Can I send excess baggage?
Yes ✅. With PORTADOR EXCESS, you can ship extra baggage door-to-door both domestically and internationally:
Up to 80% cheaper than airline excess baggage charges
Avoid airport queues and luggage hassles
Enjoy doorstep pickup and safe delivery to your destination
8. Does PORTADOR provide Reverse Pickup and Warehousing?
Yes ✅. We provide:
Reverse Pickup Services – Hassle-free return logistics for e-commerce, corporates, and individuals
Warehousing & Fulfilment – Safe storage, distribution, inventory control, and last-mile delivery
9. Can PORTADOR handle perishables and high-value goods?
Yes ✅.
For Perishables, we offer temperature-controlled transport and priority handling.
For High-Value Goods, we ensure secure handling, special care, and additional coverage options.
10. Can I ship personal goods and import shipments with PORTADOR?
Yes ✅.
Personal Goods Shipping – Household items, relocation cargo, and personal belongings, shipped safely with care.
Import Shipments – Simplified import handling with customs clearance and delivery at destination.
11. How do I contact PORTADOR for support?
📞 +91-7827528024
✉️ growth@portador.in
🌐 www.portador.in